Web-Based Ticketing & Task Management
Turn requests into structured work — automatically. ZENLIX helps your team capture incoming issues, assign them to the right people, track SLA deadlines, and keep everyone aligned from first response to resolution.
Simple to start. Powerful as you grow.
SLA Plans
Track tickets by response time, completion, and due date.
Email Ticket Intake
Receive and process requests from IMAP/POP3/NNTP mailboxes.
Full Audit Logging & Reports
A complete activity log for ticket events and user actions.
Ticket Forms
Customizable, user-specific ticket creation forms.
Service Integrations
Integrations with Pushbullet.com, SMS, Web Push, and mobile push notifications.
System API
Create tickets from external services and send ticket event data outward.
More Features
Everything you need to manage support and internal requests — in one place.
Responsive Design
The web interface is equally convenient on all devices.
Notification System
Stay up to date with the latest events via web notifications and other channels.
Group Capabilities
More flexible user and client management with group-based access.
SLA Plans
Ticket billing/measurement by response time, completion time, and due date.
Active Directory Integration
LDAP authentication and an account import wizard.
Multi-Level Permissions
Full control over user access.
Pop-up Notifications
Interactive web interface experience.
Updates & Version Control
Powered by a GitLab server with access to the repository, discussions, and releases.
No Limits
Unlimited number of tickets and users.
Email Ticket Intake
Receive tickets from IMAP/POP3/NNTP mailboxes and process emails manually.
System Updates
Ongoing free system updates.
Mobile App
iOS and Android apps with push notifications.
Multilingual Support
Most popular interface languages.
Full Logging & Reports
Audit logs for all ticket and user events.
Comments
Communicate freely—like a social network.
Service Integrations
Pushbullet.com and other services via SMS or API.
System API
Create tickets and send ticket event data outward.
Open Source
The source code is fully open, and you’re free to modify it.
Responsive Design
Works well across all of your devices.
Flexible Reporting System
Generate reports using 20+ different filters and parameters. Dedicated SLA insights help identify bottlenecks in task execution.
See it in action
Customizable Ticket Creation Forms
Configure personalized ticket creation forms for individual users or user groups. 20+ configurable parameters.
See it in action
System Notifications
A multifunctional notification system using email, SMS, Pushbullet messages, and in-browser pop-up web notifications.
See it in action
Ticket Actions
Forward tickets, take them into work, complete them, or verify completion—within the privileges assigned to your group or user account.
See it in action
Made for real teams and real workflows
Open Source
Transparent codebase and easy customization.
Community Support
Get help, share feedback, and improve the product together.
Clear Licensing
Use it for personal and non-commercial needs freely.
Long-Term Roadmap
We continue to evolve the product with new features and improvements.
Performance
Designed to stay fast and responsive as your ticket volume grows.
Try It Right Now
Sign up to get access and experience all the benefits of ZENLIX firsthand.
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{{--
--}}An Unusual Project
About
The history of the Zenlix project began in June 2013 with a small legacy PHP product built for a government organization as an internal user support system.
Over time, we learned what really matters to users and why ticketing systems are so widely needed. We ourselves faced the challenge of building a ticketing system for internal use within an organization. After conducting a thorough analysis of the problem domain and reviewing the entire free/open-source software market, we decided to build our own solution.
About six months later, we released the first free open-source version under the codename hd.rustem. To fully describe the challenges we faced during development, we published an article about this experience. Using everything we had learned, we decided not to stop there and to create a new system based on our own framework, which we called ZENLIX. This led to version 2 and a new article describing all the changes and the advantages of the paid version.
At the present time, we decided to go even further by developing a completely new version from scratch on Laravel 5.1. Building on the existing business model and taking user feedback into account, we created a fundamentally new product with significantly expanded capabilities and a long-term support and development roadmap.
The project is available on GitHub and Docker Hub.
Our core principles in development
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